NH Citizens Health Initiative Annual Symposium

NH Citizens Health Initiative Annual Symposium

2021 Annual Symposium

Re-emerge, Re-imagine, Re-energize

September 28, 2021

The NH Citizen's Health Initiative 2021 Symposium served as a place to reflect on the challenges presented by the COVID-19 pandemic and the evolving strategies utilized across sectors from an individual, organizational, state, and national perspective. We strove to understand how different strategies can be utilized to improve population  health overall. We hope the day provided you with a platform to learn, communicate, and connect with one another to support our collective goal of moving health forward for New Hampshire. 

During this year's Symposium, attendees learned from regional leaders Sandro Galea, MD, MPH, DrPH, Margaret Franckhauser, BSN, MS, MPH, and Lisa Letourneau, MD, MPH, FACP about improving population health in the wake of the COVID-19 pandemic from their multiple perspectives.

monarch butterfly with text re-emerge re-imagine re-energize
Participant Agenda
headshot of woman
Lisa Butler is a strategic advisor, educator, and board leader.  She delivers strategy and marketing advisory services to innovative organizations of all types, helping executives and boards to move their missions forward. Lisa brings over 30 years in marketing, product development, and management roles to her advisory work, primarily in start-up environments.  Along the way, she’s gained exposure to a range of markets including hardware, software, security, and health analytics, plus education, health care, and social services. Lisa’s board roles include not only her Co-Chair role on the NH Citizen Health Initiative’s Leadership Advisory Board, but serving as Director of both Corporation Service Company, a global information services firm, and the Boston-based College for Social Innovation. On the “side,” Lisa is pleased to share her career experience with students as a lecturer in entrepreneurial marketing at UNH’s Paul School of Business and Economics. Lisa holds a Masters in Management from MIT’s Sloan School and earned a BA, cum laude, with Distinction in American Studies, from Yale University.


headshot of woman
Kate Crary is a Project Director with UNH’s Institute for Health Policy and Practice. Her work includes assisting with policy analysis and procedure development, project management, group and organizational strategic planning, and curriculum delivery and development. In addition to this work, Kate serves as a Person-Centered Systems and Planning Educator for the Center on Aging and Community Living. She is also a certified long-term care Ombudsman, and much of her work focuses on advocacy, person-centered systems change, and resident’s rights. A life-long artist, Kate has been developing and sharing her graphic recording skills for more than 7 years throughout New England.


headshot of woman
Margaret Franckhauser, BSN, MS, MPH, Director of Aging Services, John Snow, Inc. Margaret Franckhauser is the Director of Aging Services at JSI. She has over 40 years of experience in the fields of healthcare, aging and public health. An adult/geriatric nurse practitioner by background, she served as a clinician and community health administrator in both urban and rural public health settings. For twenty years, Margaret served as CEO of a highly successful New Hampshire community health organization that offered clinical and supportive services to older adults under both Medicare and Medicaid. Since the beginning of the pandemic, Margaret has worked with the NH COVID Operations Center to respond to outbreaks in congregate facilities including nursing homes, retirement communities, schools, and childcare settings.


headshot of woman
Lisa M. Letourneau, MD, MPH, FACP, Senior Advisor, Delivery System Change, Maine DHHS is an experienced physician leader and passionate advocate for health care system delivery change.  She currently serves as Senior Advisor to Maine DHHS Commissioner Lambrew, supporting a range of health care change efforts.  She currently helps to support several aspects of Maine’s response to the COVID-19 pandemic, including testing and vaccination efforts.  Additionally, she provides leadership for DHHS rural health transformation efforts, as well as clinical aspects of Maine’s opioid response and MaineCare Value-Based Payment efforts.  Prior to joining the DHHS team, she served as Executive Director for Maine Quality Counts and previously served as Senior Director of Clinical Integration for MaineHealth.


headshot of man
Sandro Galea, MD, MPH, DrPH, a physician, epidemiologist, and author, is dean and Robert A. Knox Professor at Boston University School of Public Health. He previously held academic and leadership positions at Columbia University, the University of Michigan, and the New York Academy of Medicine. He has published extensively in the peer-reviewed literature, and is a regular contributor to a range of public media, about the social causes of health, mental health, and the consequences of trauma. He has been listed as one of the most widely cited scholars in the social sciences. He is past chair of the board of the Association of Schools and Programs of Public Health and past president of the Society for Epidemiologic Research and of the Interdisciplinary Association for Population Health Science. He is an elected member of the National Academy of Medicine. Galea has received several lifetime achievement awards. Galea holds a medical degree from the University of Toronto, graduate degrees from Harvard University and Columbia University, and an honorary doctorate from the University of Glasgow.


headshot of woman
Janet Thomas BS, RN is dedicated to developing clinical knowledge, person-centered focus and interpersonal skills for providers, staff, and students in rural and underserved areas to improve quality and access to care across our health care delivery systems. She utilizes over 30 years of ambulatory primary and specialty care experience to enhance integration of telehealth, mental health, and patient voice. For 4 years, Jan led the New Hampshire Practice Transformation Network team connecting with 1100+ primary, specialty and mental health providers and staff across rural New Hampshire to improve quality of care, increase data-driven decision-making and prepare for alternative payment models.  She trained practice facilitators, coached leaders, staff and providers, and collaborated with Maine, Vermont and CMS partners to enhance skills at practices and outcomes for patients. Jan combines her background in process improvement science, health care practice management, small business ownership, and leadership development to enhance knowledge, confidence, and efficiencies for those in small practices to large care organizations and systems throughout NH.

2021 Keynote

The NH Citizens Health Initiative's 2021 Symposium re-Emerge, re-Imagine, re-Energize presents Priorities for post-COVID-19 public health practice, re-search, and education by Sandro Galea, MD, MPH, DrPH to discuss pressing concerns that emerge from COVID-19 that need to be addressed to improve population health and consider different approaches that can mitigate structural challenges to population health.

listen to the keynote

2021 Panel Discussion

The NH Citizens Health Initiative's 2021 Symposium re-Emerge, re-Imagine, re-Energize presents Navigating the pandemic: Identifying Opportunities for Transformation featuring Lisa Letourneau, MD, MPH and Margaret Franckhauser, MS, MPH, RN to discuss lessons from the COVID-19 pandemic and how we can apply these lessons to improve our health care system.

listen to the panel discussion

Information coming soon!

Download 2021's annual Symposium Guidebook

Previous Symposia


Julie Rovner, Chief Washington Correspondent, Kaiser Health News; Host, "What the Health" presents, Health and the Changing Federal Landscape,  to discuss the contributing factors of national health care trends and their impact on New Hampshire. | Recording